Based on their demonstrated credibility and financial, informational and organizational base, communities are beginning to change the traditional relationship with local authorities thus impacting outcomes for the urban poor.
Negotiations with officials first began when communities tried to obtain basic facilities, secure government allocations for eligible households, present their survey results or resist demolitions. Community leaders have had to regularly meet with municipal and other department officials to get various permissions, understand standards, submit settlement surveys and collect payments – an empowering process in itself. As more organised communities have gotten involved, the city has had to sit up and take notice of thousands of slum dwellers all working on building a people’s agenda. Gradually, authorities began to see the federations as helpful partners and constant interaction and successful initiatives with authorities has built confidence and credibility on both sides.